Ethical Decision-making in Public Service 

Ethical Decision-making in Public Service 

About This Course

How you manage an ethical dilemma in the workplace can be a defining moment of your life.
 This course introduces different types of ethical tension or conflict and equips you with methods for how to handle difficult ethical situations that you may face in your work.  

Training Dates

To be advised. 
Contact our team here for more information


Approximately 6 hours

Learning Mode

Live instruction – online or in-person


Obtain a certificate of achievement from CAG 


No pre-requisites required

Learning Objectives

What You Will Learn

By the end of this course, you will be able to:
  • Understand and apply perspectives and language to frame ethical challenges
  • Understand the factors that influence ethical decision making, including personal and external contexts
  • Understand and apply a sound approach to resolving ethical dilemmas

Who This Is For

Public servants at all levels who seek to better understand ethical issues within public service and learn a sound approach to navigate ethical decision-making

Course Outline

An introduction to ethical dilemmas

  • The three ethical perspectives
  • Understanding value conflicts and tradeoffs in decision-making

Behavioural ethics

  • Behavioural ethics and cognitive limitations

Resolving ethical dilemmas

  • Difficult "right vs. right" choices
  • Applying an ethically sound approach to analysing and resolving ethical dilemmas 

Public service dilemmas

  • Tradeoffs between the implementation of different values in public service
  • Identifying and evaluating typical coping strategies used in the public sector
  • Managing risks

The ethical public servant

  • Ethical public leadership and creating public value

Expert Contributors & Trainers

Dr Katalin Pallai
Globally-recognised expert on professional ethics and integrity management; Fellow, Chandler Academy of Governance 
Lim Soo Ping
Former Auditor-General, Auditor-General's Office, Singapore; Professor of Accountancy (Practice), Singapore Management University

Frequently Asked Questions (FAQs)

What is the difference between courses and custom programmes?

Courses can be taken by individuals as a standalone. Custom programmes are cohort-based and specially designed to address specific learning needs of an organisation.

What do pre-requisites mean?

Some courses require that you have a particular set of skills or knowledge before you begin the course.  You are strongly encouraged to complete the pre-requisite course first if there is one listed on the course page.

Who can I contact if I have further questions?

You can write to us directly at or submit your query via the Contact Us form.

Featured Courses