Design Thinking
About This Course
You have beautifully designed policies and programmes, consulted your stakeholders, and taken great pains to ensure a good user experience in programme delivery. Yet, take-up rates are low, and you still constantly receive complaints from the public.
Does this sound familiar?
Design thinking is a structured process to help you observe and empathise with the constituents you serve, and develop prototypes of products and services that better address their needs. This course guides you to put the people you serve at the centre of public service delivery, by equipping you with tools and techniques to define, develop and roll out programmes that resonate.
Does this sound familiar?
Design thinking is a structured process to help you observe and empathise with the constituents you serve, and develop prototypes of products and services that better address their needs. This course guides you to put the people you serve at the centre of public service delivery, by equipping you with tools and techniques to define, develop and roll out programmes that resonate.
Training Dates
Contact our team here for more information