Operating with a Citizens-First Mindset

Operating with a Citizens-First Mindset

About This Course

This course explores the concept of designing public policies with a citizens-first mindset, and why it is important to take into account the needs and interests of citizens. It provides you with practical tools that you can use to engage, seek feedback from, and work with citizens to design more effective policies.

Training Dates

Take the course at your own pace


 Approximately 3 hours

Learning Mode

Fully online and self-paced - take the course anytime and anywhere


Obtain a Certificate of Achievement from CAG


No pre-requisites required

Learning Objectives

What You Will Learn

By the end of this course, you will be able to:
  • Explain how public policies affect citizens in different ways, and why it is important to consider the interests and needs of citizens when designing and implementing policies 
  • Identify the benefits of citizen-centricity 
  • Explain how seeking feedback and obtaining more information about the issues faced by citizens can lead to better designed policies and services  
  • Describe the tools and approaches that governments can use to engage, seek feedback from, and work with citizens 

Who This Is For

Public servants at all levels who want to understand the importance of, and to incorporate the concept of, citizen-centricity in their policies

Course Outline

What does it mean to serve?

Understanding your citizens

Extrinsic drivers: Challenges faced by governments today

Benefits of a citizen-centric approach

What does a citizen-centric government look like in practice?

Enacting and measuring citizen-centricity

Platforms for understanding citizens' interests and needs

Approaches to involving citizens

Expert Contributors & Trainers

Wu Wei Neng
Chief Executive Officer of the Chandler Institute of Governance,
and Dean of the Chandler Academy of Governance

Frequently Asked Questions (FAQs)

How long do I have to access the course?

You will have access for one year.

What do pre-requisites mean?

Some courses require that you have a particular set of skills or knowledge before you begin the course.  You are strongly encouraged to complete the pre-requisite course first if there is one listed on the course page.

Can I pay via other channels other than credit card, Google Pay and Apple Pay?

Unfortunately, not at the moment. 

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