CIG Trains Kenyan Public Sector Leaders on Citizen-Centricity

May 19, 2022
NAIROBI (KENYA), 19 MAY 2022 — Following the inauguration in March 2022, the 51 fellows from the inaugural cohort of the Public Service Emerging Leaders Fellowship (PSELF) programme were welcomed back at the Kenya School of Government (KSG) for the second residential segment of the programme, which was held from 9-13 May 2022.

Designed by CIG, the curriculum for this second segment was on Citizen-centricity. Over the week, the fellows were taken through a series of modules which explored different facets of citizen-centricity such as operating with a citizens-first mindset and understanding public accountability and oversight. CIG Fellow, Mr. Sharath Jeevan OBE, also delivered a module on motivation and purpose in the public service.

In addition to the classroom training, the fellows also went on field visits to front-line service centres in Nairobi such as the Huduma centres and Registry of Persons offices. This allowed the fellows to interact with citizens and understand how government services are delivered.
Mr Sharath Jeevan delivering the module on Finding Purpose and Motivation
Fellows having pair discussions during the module on Purpose and Motivation
The fellows found the module to be very insightful and said:
"I look forward to more of this in the future. The personal statement mission was a take home, something I never got to learn from any school."
Ms. Christine Gatwiri
PSELF Fellow 2022
The programme was delivered through a blended learning approach. In addition to the traditional face-to-face teaching, the fellows could also access online asynchronous content that was developed by CIG and delivered via our online learning portal. Through this, the Fellows were able to stay engaged in learning in between programme segments, and to do so at their own pace. In addition, the inclusion of social learning features on the online portal allowed fellows to engage with each other on the learning content, thus building opportunities for peer learning.
We are heartened that the learning portal played a key role in enhancing the positive learning experience for the fellows.
Ms. Biftu Jillo commented:
"(I appreciated) the fact that there was learner engagement that helped in actualizing the content taught. I was put on toes throughout the module trying to understand each and every concept. It was very engaging and meaningful."
Ms. Biftu Jillo
PSELF Fellow 2022
More information about the intent and design of the programme can be found here.
Empty space, drag to resize

About the Chandler Institute of Governance (CIG)

The Chandler Institute of Governance (CIG) is an international non-profit organisation, headquartered in Singapore. We believe in a world where citizens have a deep sense of trust in their governments and public institutions, and where nations are governed by principled, wise leaders supported by an effective civil service. Trust and effective governance serve as a strong foundation for national development and prosperity. CIG supports governments in building government talent, leadership and public service capabilities through training programmes, knowledge products and advisory work. We are not affiliated with any national government or political party, and we do not represent any partisan or commercial interests.

For more news and information, visit or follow CIG on Facebook, Twitter and LinkedIn @ChandlerINST
Empty space, drag to resize

For media clarifications, please contact:

Dominic GABRIEL (Mr)
Communications Manager
Chandler Institute of Governance
Xin Ping SIN (Ms)
Head, Programmes
Chandler Academy of Governance